ServiceNow, the AI platform for business transformation, has unveiled a series of new agentic AI innovations to autonomously solve the most complex enterprise challenges.
This latest breakthrough on the ServiceNow Platform acts as the AI agent control tower—one central location to analyze, manage, and govern the rapidly evolving world of agentic AI across every corner of a business.
These advancements build on ServiceNow’s two‑decade expertise in driving exponential productivity across every person and every process by handling complex and ambiguous tasks that traditional automation cannot solve.
AI Agent Orchestrator
ServiceNow’s powerful new AI Agent Orchestrator ensures teams of specialized AI agents work together across tasks, systems, and departments to achieve a specific goal.
In addition, thousands of pre‑built agents across IT, customer service, HR, and more, plus the new AI Agent Studio for building fully customized agents, are ready to take action and drive exponential productivity at scale.
Unlike others, ServiceNow AI Agents and their capabilities are built directly into the single, trusted ServiceNow Platform, so customers’ existing investments in workflow, automation, and data power agentic AI from day one. With access to billions of pieces of information and fueled by millions of automations, knowledge sources, and tools, ServiceNow AI Agents redefine productivity without limits.
Because ServiceNow built agentic AI directly into its platform, ServiceNow AI Agents have access to billions of pieces of information and millions of automations across customers’ instances. This enables the AI agents to quickly learn the company’s knowledge and start using it right away to take effective action.
Outpacing the Hype
Co-writing with KPMG, Amit Zavery, president, chief product officer and chief operating officer at ServiceNow, describes in this article the five critical steps leaders must take to move beyond AI experimentation and start delivering real enterprise value faster, smarter, and at scale.
“AI Pacesetters” integrate AI with clear governance, focusing on measurable outcomes rather than just investment. They prioritize connecting AI to business processes for efficiency and innovation.
These enterprises leverage hyper-automation, combining AI, machine learning, and low-code platforms to automate complex workflows across systems, enabling rapid development and scalability.
Pacesetters use unified data platforms, like ServiceNow’s Now Platform®, to access real-time data, enhancing AI-driven decision-making and workflow performance. Governance and Ethics: They emphasize robust AI governance to manage risks, ensure compliance, and maintain trust, aligning AI initiatives with ethical standards.
