Best Practice Guides

Ai Digital

Workforce

Rewiring Business Processes for the Agentic Ai Era

In the early 1990s, Michael Hammer ignited a revolution with his seminal work on Business Process Re-engineering (BPR), urging organizations to radically rethink and redesign their processes to achieve dramatic improvements in performance, efficiency, and customer value.

Reengineering through APA:
Agentic Process Automation

This book explores how 'APA' redefines BPR for the modern age. Where Hammer’s BPR used early IT systems to streamline workflows, APA employs agentic AI—systems that can reason, learn, adapt, and make decisions independently—to create dynamic, self-optimizing processes.

The Era of the Superworker

The adoption of APA is giving rise to what Josh Bersin calls the “Superworker“—a professional empowered by AI to achieve unprecedented levels of productivity, creativity, and impact. Adapting to this evolution presents significant challenge and opportunity.

Download EBook

This is the PDF version for your viewing. We can then also start a live copy that can be customized for your organization.

Solution Guide

The Solution Guide details adoption best practices, and implementation services from partners.

Transformation Practices

A strategic blueprint for planning and delivering business transformation, defining a future To Be state made possible by innovation leaps and new technology capabilities.

Architecture and Technology

Detailing the Target Architecture and technology platform design required to implement the transformation, with a framework, standards and project plan for integrating with the current estate.

Download Solution Guide and browse Partner Services.

Directory

Listings of Vendors who specialize in
Agentic Workflow Solutions.

Pega
First-of-its-kind agentic orchestration capability unlocks the promise of agent automation with the predictability customers and regulators demand.
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ServiceNow

ServiceNow, the AI platform for business transformation, unveiled a series of new agentic AI innovations to autonomously solve the most complex enterprise challenges.

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Terzo
Terzo AI’s metadata extraction transforms contracts, invoices, and financial documents into actionable intelligence, serving as a critical enabler of APA.
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Professional Services to implement this Solution Capability.

Agentic AI Workflow Services

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