Pega Agent Experience Powers More Reliable AI Agents Through Trusted Enterprise Workflows
First-of-its-kind agentic orchestration capability unlocks the promise of agent automation with the predictability customers and regulators demand.
Pegasystems has announced Pega Agent Experience™ – a revolutionary set of new API capabilities in Pega’s market-leading workflow automation and orchestration solution to deliver trustworthy AI agents.
‘AgentX’ transforms any Pega workflow into a dynamic agentic orchestration engine, guiding AI agents to optimally complete tasks while invoking other AI agents to automate additional steps.
This unique approach enables exceptional customer service, improved employee productivity, and end-to-end automation while eliminating the pitfalls of poor and unpredictable agent performance.
Speaking with Brent Leary Pega’s CTO Don Schuerman explains how this is a powerful combination of LLMs + Agentic AI + Workflow Orchestration, describing how Pega Agent Experience enables any workflow to be transformed into an agent-driven experience, while reducing the reliance on prompt engineering, which can yield inconsistent results.
Agentic Ai
As vendors flood the market with thousands of agents, organizations are discovering a sobering reality: getting all these agents to work correctly is much harder than it seems.
In fact, a recent study found only 32% of companies believe they will be able to leverage agents in their workflows in the next three years. Enterprises are struggling to manage these slipshod armies of disconnected agents and ensure their immense generative AI-power doesn’t run amok. Without proper governance, agents will deliver inconsistent experiences that expose businesses to serious reputational and regulatory risk.
The breakthrough Pega Agent Experience enables impactful conversational experiences that fulfil the promise of AI agents and shatter their reputation as ‘glorified chatbots.’
Pega GenAI Blueprint™ has enabled enterprises to deploy new workflows with unprecedented speed. Now, with Pega Agent Experience, each Pega workflow becomes a powerful agentic automation engine, driving conversational experiences on the front-end while orchestrating the right agents to get the work done on the back end.
