Transforming the Customer Experience
Exploring how AI can radically enhance the contact experience for customers, across multiple channels including web and contact centers.
AI-powered solutions such as chatbots, virtual assistants, and speech analytics are transforming traditional contact centers into intelligent hubs of customer interaction. Learn more in our webinar series.
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Enterprise
The Ai Contact Center – Reinventing the Customer Experience from the Inside Out with Agentic AI
Businesses that leverage AI-powered contact centers can revolutionize their customer service strategies and deliver exceptional experiences to their customers.
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Insights
Telstra Leverages Microsoft Azure Copilot Ai to Enhance Contact Center Service
The company fine-tuned its 'Ask Telstra' tool to better present staff with summarized customer insights drawn from their CRM application.
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Enterprise
Aberdeen City Council Streamlines ‘Digital Front Door’ with AI Chatbots
One of Scotland’s largest local authorities is using the Microsoft Cloud to transform its social care services by designing a…
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Enterprise
Contact Center AI (CCAI): Slashing Time and Costs in the Customer Service Industry
Artificial Intelligence (A.I.) is transforming the way businesses handle customer service operations. By leveraging advanced technologies, A.I. is revolutionizing the…
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