Building Digital Businesses with A-Commerce

In the blink of a digital eye, e-commerce and customer service have transformed from static storefronts and scripted call center interactions to dynamic, intelligent ecosystems powered by Agentic AI.

This book explores the remarkable evolution of these industries, tracing their roots from the early days of online shopping and toll-free hotlines to the present era, where autonomous AI agents anticipate customer needs, personalize experiences, and redefine operational efficiency.