Building Digital Businesses with A-Commerce
In the blink of a digital eye, e-commerce and customer service have transformed from static storefronts and scripted call center interactions to dynamic, intelligent ecosystems powered by Agentic AI.
This book explores the remarkable evolution of these industries, tracing their roots from the early days of online shopping and toll-free hotlines to the present era, where autonomous AI agents anticipate customer needs, personalize experiences, and redefine operational efficiency.
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Enterprise
The Ai Contact Center – Reinventing the Customer Experience from the Inside Out with Agentic AI
Businesses that leverage AI-powered contact centers can revolutionize their customer service strategies and deliver exceptional experiences to their customers.
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Insights
Telstra Leverages Microsoft Azure Copilot Ai to Enhance Contact Center Service
The company fine-tuned its 'Ask Telstra' tool to better present staff with summarized customer insights drawn from their CRM application.
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Enterprise
Aberdeen City Council Streamlines ‘Digital Front Door’ with AI Chatbots
One of Scotland’s largest local authorities is using the Microsoft Cloud to transform its social care services by designing a…
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Enterprise
Contact Center AI (CCAI): Slashing Time and Costs in the Customer Service Industry
Artificial Intelligence (A.I.) is transforming the way businesses handle customer service operations. By leveraging advanced technologies, A.I. is revolutionizing the…
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