ServiceNow, the AI platform for business transformation, today unveiled a series of new agentic AI innovations to autonomously solve the most complex enterprise challenges.
This latest breakthrough on the ServiceNow Platform acts as the AI agent control tower—one central location to analyze, manage, and govern the rapidly evolving world of agentic AI across every corner of a business.
These advancements build on ServiceNow’s two‑decade expertise in driving exponential productivity across every person and every process by handling complex and ambiguous tasks that traditional automation cannot solve.
AI Agent Orchestrator
ServiceNow’s powerful new AI Agent Orchestrator ensures teams of specialized AI agents work together across tasks, systems, and departments to achieve a specific goal.
In addition, thousands of pre‑built agents across IT, customer service, HR, and more, plus the new AI Agent Studio for building fully customized agents, are ready to take action and drive exponential productivity at scale.
Unlike others, ServiceNow AI Agents and their capabilities are built directly into the single, trusted ServiceNow Platform, so customers’ existing investments in workflow, automation, and data power agentic AI from day one. With access to billions of pieces of information and fueled by millions of automations, knowledge sources, and tools, ServiceNow AI Agents redefine productivity without limits.
IDC1 projects that 50% of organizations will use enterprise AI agents configured for specific business functions in 2025. While this promises a future where AI agents lift the burden of repetitive tasks and give people time back to focus on what really matters, many of today’s agents are simply chatbots and not agentic. These single function AI agents fall short of this vision and further add to the hornet’s nest of complexity—fragmented processes and siloed information stuck in outdated systems.
Because ServiceNow built agentic AI directly into its platform, ServiceNow AI Agents have access to billions of pieces of information and millions of automations across customers’ instances. This enables the AI agents to quickly learn the company’s knowledge and start using it right away to take effective action.
ServiceNow AI Agents understand and adapt to business needs and take autonomous actions to get work done. With its single architecture, single data model, and single platform, ServiceNow’s approach to agentic AI helps drive faster, smarter results across every business process.
“In a future with millions of AI agents acting as your new digital workforce, ServiceNow serves as the AI agent control tower, bringing order to chaos,” said Amit Zavery, president, chief product officer and chief operating officer at ServiceNow.
“Agentic AI without unification creates more complexity within an enterprise. The ability of ServiceNow AI Agents to work together on tasks that draw from multiple systems and departments truly stands out.
With a single location to orchestrate agents and prevent sprawl, our AI agents collaborate like active participants at work, acting as true extensions of their human counterparts.”
