Microsoft and NTT have teamed up to offer enterprise organizations a platform to develop powerful solutions for the new Agentic AI era.
As they announced here NTT is launching a comprehensive suite of cloud-managed services helps organizations harness the full potential of agentic AI, leveraging hyperscale Azure AI technologies.
‘Agentic AI’, characterized by autonomous, context-aware, and decision-making agents, represents a shift from traditional rule-based automation to more intelligent, adaptive systems.
Agentic Ai Agility
Writing for the WSJ their featured article Business Agility Redefined explains how autonomous agents are poised to redefine industries and the way businesses operate.
These agents go beyond traditional automation, capable of understanding context, learning from outcomes, and making strategic decisions independently. This shift, termed “Agentic Process Automation (APA)” is seen as a key driver of unprecedented business agility, enabling companies to innovate and adapt rapidly.
NTT DATA positions itself as a pioneer in this space, emphasizing that its Smart AI Agents go beyond traditional automation by incorporating advanced features like retrieval-augmented generation (RAG) and collaborative frameworks for multiple AI agents.
The article highlights NTT DATA’s work in integrating these agents into complex workflows, with examples from industries like automotive and sales. In automotive, Smart AI Agents are streamlining vehicle development and leveraging customer data for actionable insights.
In sales, they reduce non-core tasks for salespeople from 70% to an estimated 20%, allowing more focus on client negotiations. Companies like Tokyo Gas and Sumitomo Life Insurance are cited as examples, using these agents for personalized customer engagement and efficient communication.
Flexible agentic AI services
This new suite of services is designed to help organizations adopt, build, manage, and scale AI-powered agents to enhance operational efficiency, drive innovation, and improve both employee and customer experiences.
NTT DATA’s Agentic AI Services are available in flexible packages, allowing organizations to scale AI adoption with industry leading support that can easily align to clients’ budgets, resources and timeframes.
- Advisory services: Guidance on adopting and optimizing agentic AI solutions, including planning, design, GenAI, business process optimization and automation tailored to specific business needs.
- Implementation services: AI agent configuration, integration and deployment focused on security, compliance and performance optimization with complementary change management options.
- Ongoing AI management services: Continuous monitoring, troubleshooting, data governance and detailed reporting and analytics.
- Connectivity: Seamless connectivity across all channels using NTT DATA’s cloud-native global connectivity services for voice, chat and mobile integration, ensuring consistent monitoring and compliance with local regulations.
By leveraging cutting-edge tools such as Azure AI Foundry and Copilot Studio, NTT DATA agents are equipped to deliver even more innovative and effective solutions to clients.
“AI-powered agents are transforming how businesses operate, and we are excited to collaborate with NTT DATA to help organizations embrace this new era of AI-powered innovation,” said Maziar Zolghadr, General Manager Global Communications Partners, Microsoft.
“Combining Microsoft’s AI technologies with NTT DATA’s expertise in AI agent building, deployment and management we are empowering enterprises to create more intelligent experiences for their employees and clients.”
