Krisp’s Game-Changer: Live Speech Translation That’s Reshaping Contact Centers
Revolutionary AI-powered interpretation slashes costs and eliminates delays in customer support.
In this exclusive CX Today interview, Rhys Fisher, Deputy Editor, sits down with Anthony Canoso, Head of Customer Experience at Krisp, to discuss a groundbreaking advancement in AI-driven language interpretation.
With the rapid evolution of contact center technology, Krisp’s AI Live Interpreter is redefining multilingual customer support – eliminating wait times, reducing costs, and enhancing customer satisfaction.
The future of seamless, real-time language interpretation is here. Krisp’s AI Live Interpreter eliminates the inefficiencies of traditional translation services, allowing agents to instantly communicate with customers in 27+ languages. In this insightful discussion, Anthony Canoso reveals:
🔹 How It Works: No integrations, no delays – Bidirectional AI translation at the push of a button.
🔹 The Business Impact: Dramatically cuts costs and improves customer satisfaction (CSAT).
🔹 Enterprise-Ready Features: Scalable, secure, and fully compliant with global regulations.
🔹 What’s Next: More languages, custom vocab, and IVR integration on the horizon.
Krisp can dynamically adjust agents’ accents to match a customer’s native accent in real-time, ensuring clear and effective communication. This technology significantly enhances comprehension and facilitates smoother interactions between non-native English-speaking agents and customers.
