Agentic

Commerce

Keynote Webinar

From Carts to Conversations

The Evolution of E-Commerce and Call Centers in the Age of Agentic AI

Pioneers like Telstra and Aberdeen Council are harnessing AI services to augment their contact centers with intelligent agent capabilities.

In the blink of an eye, e-commerce and customer service has transformed from static storefronts and scripted call center interactions to dynamic, intelligent ecosystems powered by Agentic AI.

This book explores the remarkable evolution of these industries, tracing their roots from the early days of online shopping and toll-free hotlines to the present era, where autonomous AI agents anticipate customer needs, personalize experiences, and redefine operational efficiency.

Enhanced Customer Service

AI enables quick and accurate responses to customer queries, leading to higher satisfaction levels. Automation of routine tasks frees up agents to focus on complex issues, increasing productivity.

Personalized Interactions

By utilizing AI algorithms, companies can tailor interactions based on customer preferences and behavior, creating a more personalized experience for each individual.

As businesses navigate this paradigm shift, we delve into the technological breakthroughs, economic impacts, and ethical considerations shaping the future of commerce and customer engagement.

Through case studies, expert insights, and forward-looking analysis, a-Commerce unveils how Agentic AI is not merely enhancing but revolutionizing the way we buy, sell, and connect in an increasingly interconnected world.

Download EBook

A guide packed with executive insights and thought leading business models.

Back to top button