The Future of Ai Agents in the Workforce

Salesforce CEO Marc Benioff has said he may stop hiring software engineers due to the firm’s growing success with AI agents.

Productivity gains delivered by AI agents internally at Salesforce mean the firm may not need to onboard new staff in this area of the business, Benioff told The Logan Bartlett Show podcast.

When he spoke to Bloomberg’s Brad Stone at Bloomberg House in Davos Benioff said there is a shortage of workers in the current labor market, and AI agents are the beginning of an ‘unlimited workforce’.

In this Salesforce video Prakash Kota, CIO at Autodesk, and Juan Perez, CIO at Salesforce, discuss how AI agents are impacting the employee experience.

They focus on the methods CIOs can use to address employee anxieties surrounding data usage, trust principles, ethical considerations, and potential job displacement regarding agentic AI implementation. And, they highlight some key strategies to maximize the positive impact of these tools and achieve employee buy-in.