Bill McDermott Wants to Turn ServiceNow into the Ultimate AI Platform for Business
ServiceNow, a leading provider of digital workflow solutions, has been at the forefront of leveraging artificial intelligence to enhance its offerings.
Since joining ServiceNow in late 2019, Bill McDermott has been laser-focused on AI, driving his vision to position the company as “the AI platform for business transformation.”
This isn’t just an attempt to capitalize on a trend; ServiceNow has been working towards this goal for some time.
With AI the topic du jour, there are a lot of businesses vying for attention in the space. However, McDermott believes ServiceNow is “not actually competing with them.”
“We were building large language models with Jensen Huang and Nvidia more than five years ago,” Bill McDermott told CNBC’s Christine Tan on the latest episode of Managing Asia.
“If you think about the marketplace today, it’s largely built on companies that are 50 plus years old. And those systems of record, they’re good. But they were built in silos: finance, HR, sales. We have a platform that pans and spans all of them, because we integrate with them,” he explained.
AI Strategy at ServiceNow
ServiceNow’s AI strategy revolves around empowering organizations to streamline their workflows, automate repetitive tasks, and make data-driven decisions. By integrating AI technologies into its platform, ServiceNow aims to enhance user experience, improve operational efficiency, and drive digital transformation.
Key AI Products by ServiceNow
ServiceNow offers a range of AI-powered products that cater to various business needs. Here are some notable AI products from ServiceNow:
- Virtual Agent: ServiceNow’s Virtual Agent leverages AI to provide automated, conversational support to users, enabling self-service and faster issue resolution.
- Predictive Intelligence: This product uses AI algorithms to analyze historical data and predict future trends, helping organizations make informed decisions and optimize workflows.
- Performance Analytics: ServiceNow’s Performance Analytics tool utilizes AI to extract insights from data, enabling organizations to monitor performance, identify bottlenecks, and drive continuous improvement.
- Intelligent Automation Engine: This AI-powered engine automates routine tasks, accelerates processes, and reduces manual intervention, leading to increased productivity and efficiency.
Benefits of ServiceNow’s AI Solutions
By incorporating AI into its products, ServiceNow offers several benefits to organizations, including:
- Enhanced Efficiency: AI-powered automation streamlines workflows and reduces manual effort.
- Improved Decision-Making: Predictive analytics enable data-driven insights for better decision-making.
- Enhanced User Experience: Virtual agents provide instant support and enhance user satisfaction.
- Increased Productivity: Intelligent automation accelerates processes and boosts productivity levels.
Overall, ServiceNow’s AI strategy and products play a crucial role in driving digital transformation and enabling organizations to adapt to the evolving business landscape.
