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Vendor Profile
Microsoft: Accelerating Telco Transformation in the Era of AI
Operators including Telstra, Vodafone and NTT are partnering with Microsoft to build autonomous networks and co-develop innovative new AI solutions.
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Enterprise
Vodafone: Elevating the Customer Experience through AI
CTO Scott Petty is in no doubt that generative AI is going to “impact all areas of our business” in…
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Vendor Profile
Krisp’s Game-Changer: Live Speech Translation That’s Reshaping Contact Centers
Revolutionary AI-powered interpretation slashes costs and eliminates delays in customer support.
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Enterprise
Contact Center AI (CCAI): Slashing Time and Costs in the Customer Service Industry
Artificial Intelligence (A.I.) is transforming the way businesses handle customer service operations. By leveraging advanced technologies, A.I. is revolutionizing the…
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Vendor Profile
Pega Agent Experience Powers More Reliable AI Agents Through Trusted Enterprise Workflows
First-of-its-kind agentic orchestration capability unlocks the promise of agent automation with the predictability customers and regulators demand.
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Enterprise
Decoding Agentic AI: How Intelligent Systems Are Transforming Business
Agentic AI refers to AI systems that exhibit a high degree of autonomy and decision-making capabilities.
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Enterprise
Aberdeen City Council Streamlines ‘Digital Front Door’ with AI Chatbots
One of Scotland’s largest local authorities is using the Microsoft Cloud to transform its social care services by designing a…
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Insights
Telstra Leverages Microsoft Azure Copilot Ai to Enhance Contact Center Service
The company fine-tuned its 'Ask Telstra' tool to better present staff with summarized customer insights drawn from their CRM application.
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Enterprise
With AI, Anyone Can Be a Coder Now | Thomas Dohmke, CEO Github
GitHub CEO Thomas Dohmke shows how, thanks to AI, the barrier to entry to coding is rapidly disappearing — and…
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Enterprise
The Ai Contact Center – Reinventing the Customer Experience from the Inside Out with Agentic AI
Businesses that leverage AI-powered contact centers can revolutionize their customer service strategies and deliver exceptional experiences to their customers.
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