Microsoft: Accelerating Telco Transformation in the Era of AI
Operators including Telstra, Vodafone and NTT are partnering with Microsoft to build autonomous networks and co-develop innovative new AI solutions.
As Jason Zander writes Telcos are leveraging Microsoft’s AI stack to drive productivity and improve customer experiences.
Silvia Candiani, Microsoft’s VP for Telecommunications, describes how this is part of Transforming Telecoms with AI.
Operators can now leverage cloud services that are adaptive, purpose-built for telecommunications and span from near edge on-premises environments to the far edges of Earth and space to monetize investments, modernize networks, elevate customer experiences and streamline business operations with AI.
Service providers from Vodafone through Telstra are working strategically with Microsoft, to leverage Azure and 365 across their own organization and also to enable new digital services for their customers, building innovative new AI capabilities atop Copilots.
In this case study they describe how NTT DATA has developed a solution that enables enterprises to use Copilot Studio for sales and contact center operations while seamlessly integrating artificial intelligence (AI) within CRM systems such as Dynamics365 and other SaaS CRM applications.
AI Cloud Partnerships
In the feature video Rick Lievano, Worldwide CTO of Telco Industry, Microsoft, explores how partnerships between tech companies and telcos are driving innovation through cloud technology, AI, and data solutions. Discover how these collaborations unlock automation, enhance customer experiences, and create new revenue streams. How can AI and cloud technology revolutionize the future of telco networks?
- AI is revolutionizing customer service in the telecom sector by enabling personalized interactions and predictive maintenance.
- Telecom companies are leveraging AI to optimize network operations, enhance security, and improve overall efficiency.
- Microsoft’s AI solutions are empowering telecom providers to deliver seamless connectivity and innovative services to their customers.
Azure for Operators
Artificial Intelligence for IT Operations (AIOps) is a transformative approach that combines artificial intelligence (AI) and machine learning (ML) technologies with traditional IT operations to enhance the efficiency and effectiveness of telcos’ network management and service delivery processes.
As Jason Hogg, GM for AIOps within Azure for Operators, explains by leveraging advanced analytics and automation, AIOps enables telcos to proactively identify and resolve issues, optimize network performance, and deliver superior customer experiences.
AIOps leverages AI and ML algorithms to analyze massive amounts of data generated by telco networks, applications, and infrastructure. It automates the detection, diagnosis, and resolution of network issues, reducing manual efforts and improving operational efficiency.
