Keynote
Ai Contact
Center
Keynote Webinar
Transforming
the Customer Experience with Ai Agents
Pioneers like Telstra and Aberdeen Council are harnessing Azure AI services to augment their contact centers with intelligent agent capabilities.
'CCAI' such as chatbots, virtual assistants and speech analytics are transforming contact centers into intelligent hubs of customer interaction, while slashing costs in the customer service industry.
These technologies enable automated responses, personalized interactions, and data-driven insights, leading to streamlined operations and improved service quality.
Enhanced Customer Service
AI enables quick and accurate responses to customer queries, leading to higher satisfaction levels. Automation of routine tasks frees up agents to focus on complex issues, increasing productivity.
Personalized Interactions
By utilizing AI algorithms, companies can tailor interactions based on customer preferences and behavior, creating a more personalized experience for each individual.
AI Agents can think, respond, and react in real-time with an unmatched level of flexibility – in the exact same way a human would, presenting a unique opportunity for a highly intelligent customer service at scale.
Download Solution Guide
The Solution Guide details executive insights and adoption best practices, and showcases products and implementation services from partners.
Webinars
- EVENTS
Upcoming
Workshops
Our webinar community hosts a regular schedule of best practice learning and networking events.
- April 5th, 2025
- 2:00 pm - 3:00 pm EST
Expert Podcast: Stimulating Head to Head Discussion on Exciting Topic
Our webinar community hosts a regular schedule of best practice learning and networking events.
- April 25th, 2025
- 2:00 pm - 3:00 pm EST
Highly Informative Expert Roundtable Panel Webinar
Our webinar community hosts a regular schedule of best practice learning and networking events.
